Refund policy

Last Updated: September 28, 2026

At KitSociety, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which products may be returned, exchanged, refunded, or replaced.

By placing an order with KitSociety, you agree to the terms described below.

1. Return Period

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, the item must:

  • Be unused, unworn, and unwashed;

  • Be in the same condition in which it was received;

  • Have all original tags attached, when applicable;

  • Be returned with its original packaging, when reasonably possible; and

  • Show no signs of wear, washing, alteration, damage, odors, stains, or misuse.

KitSociety reserves the right to refuse a return that does not meet these conditions, subject to applicable consumer protection laws.

2. Starting a Return

Before returning any product, please contact KitSociety at support@kit-society.com

Include:

  • Your order number;

  • The email address used for the order;

  • The item you wish to return; and

  • The reason for the return.

If the product is damaged, defective, or incorrect, please include clear photographs showing the issue.

Once your return request is reviewed, we will provide the applicable return instructions.

Do not send products to an address without first receiving return instructions from KitSociety.

Products returned without prior authorization may experience delays in processing.

3. Return Shipping Costs

If you are returning an item because you changed your mind, ordered the wrong size, selected the wrong product, or no longer want the item, the customer is generally responsible for the return shipping cost.

If the item was:

  • Damaged upon arrival;

  • Defective;

  • Incorrectly fulfilled; or

  • Materially different from the item ordered,

KitSociety will provide an appropriate solution, which may include a replacement, refund, or reimbursement of reasonable return shipping costs, as applicable.

There is no restocking fee for approved standard returns.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect product, contact us as soon as reasonably possible at support@kit-society.com

Please provide photographs of:

  • The product;

  • The relevant defect or damage;

  • The shipping packaging, when applicable; and

  • The shipping label, when relevant.

After reviewing the claim, KitSociety may offer a replacement, refund, or another appropriate resolution.

Do not discard a damaged or incorrect item until we confirm that it is no longer required for the claim.

5. Personalized and Customized Products

Products that have been personalized, customized, or manufactured according to customer-selected specifications may not be eligible for return due solely to a change of mind.

This may include, where offered:

  • Custom player names;

  • Custom numbers;

  • Personalized printing;

  • Custom patches; or

  • Other customer-requested modifications.

This exclusion does not affect your rights if the personalized product arrives damaged, defective, incorrectly produced, or materially different from what you ordered.

6. Exchanges

If you would like a different size or item, contact us at support@kit-society.com

Exchange availability depends on inventory.

In some cases, the fastest method may be to return the original product for a refund and place a new order for the desired item.

Any price difference for a replacement product will be calculated in United States dollars (USD).

7. Refunds

Once an approved returned product is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will normally be issued to the original payment method.

Depending on your bank, credit card company, payment processor, or financial institution, additional processing time may be required before the refund appears in your account.

Refunds are issued in United States dollars (USD). Currency conversion differences, bank fees, or exchange-rate fluctuations imposed by third parties are outside KitSociety's control.

8. Original Shipping Charges

Standard shipping charges, if any were paid, are generally non-refundable when a customer voluntarily returns an otherwise correctly delivered product.

If a refund is required because KitSociety failed to fulfill an order correctly or because applicable law requires a full refund, applicable shipping charges will also be refunded as required by law.

Optional expedited shipping or other premium delivery services are generally non-refundable after those services have been performed, except where required by law.

9. Sale and Promotional Products

Products purchased during promotions or sales remain eligible for return under this Policy unless they were clearly identified as Final Sale before purchase.

Any refund will be based on the actual amount paid for the item in USD, after applying any discounts.

For bundle promotions or offers involving multiple products, the refund may be adjusted to reflect the conditions of the original promotion.

For example, when a promotion depends on purchasing a specific number of products, returning part of the qualifying order may result in the remaining products being recalculated at the applicable non-promotional price, where legally permitted.

10. Final Sale Items

Products clearly identified as Final Sale before purchase cannot normally be returned because of a change of mind.

Final Sale status does not limit any rights you may have under applicable law in connection with damaged, defective, misrepresented, or incorrectly supplied products.

11. Lost Returns

When returning a product, we strongly recommend using a trackable shipping service.

KitSociety cannot guarantee receipt of a return package that cannot be tracked or confirmed as delivered.

12. Canceled Orders

If you request cancellation before your order has been processed or shipped, we will make reasonable efforts to cancel it.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the standard return process may apply.

13. Orders That Cannot Be Shipped

KitSociety complies with applicable U.S. requirements governing Internet orders.

If we cannot ship your merchandise within the represented shipping period, we may provide you with the opportunity to consent to a revised shipping date or cancel the affected order for a refund, as required by applicable law.

14. Chargebacks

If you experience a problem with an order, we encourage you to contact KitSociety first so that we can attempt to resolve the matter.

Nothing in this Policy restricts any lawful rights you may have to dispute a transaction with your payment provider.

15. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude or restrict rights that cannot lawfully be waived under applicable federal or state consumer protection law.

Contact

For questions regarding returns, exchanges, damaged items, cancellations, or refunds, contact:

KitSociety
Email:  support@kit-society.com