Shipping policy

SHIPPING POLICY

Last Updated: September 28, 2026

This Shipping Policy explains how KitSociety processes and delivers orders.

1. Order Processing

Orders are generally processed within 1–2 business days after successful payment authorization.

Business days generally exclude Saturdays, Sundays, and U.S. federal holidays.

Processing times may be longer during:

High-demand periods;
Major sales;
Holidays;
Product launches;
Inventory disruptions; or
Unforeseen operational events.

Processing time is separate from shipping transit time.

2. United States Shipping

KitSociety offers shipping to eligible addresses within the United States.

Unless otherwise stated during checkout, standard U.S. shipping is free.

Shipping options available for your specific address will be displayed at checkout when applicable.

3. Estimated Delivery Time

After processing, standard orders typically arrive within approximately 8–12 business days.

Therefore:

Processing: generally 1–2 business days;
Transit: typically 8–12 business days after processing.

Delivery estimates are provided in good faith based on typical carrier performance and are not guaranteed unless expressly identified as guaranteed.

4. Shipping Confirmation and Tracking

When tracking information becomes available, it may be sent to the email address associated with your order.

Please allow time for the carrier to activate and update tracking information after shipment.

Tracking updates are controlled by the shipping carrier and may occasionally be delayed.

5. Shipping Delays

Delivery may be affected by circumstances outside KitSociety's reasonable control, including:

Severe weather;
Carrier delays;
Transportation disruptions;
High seasonal volume;
Natural disasters;
Government actions;
Labor disruptions;
Address problems; or
Other unforeseen events.

We will make reasonable efforts to assist when a shipment experiences an unusual delay.

6. Federal Shipping Requirements

KitSociety intends to comply with applicable U.S. laws governing Internet merchandise orders.

If we cannot ship an order within the time represented at purchase, we may notify you of the delay and provide the option to consent to a revised shipment schedule or cancel the affected order and receive a refund, as required by applicable law.

7. Shipping Address

Customers are responsible for reviewing their shipping information before completing checkout.

Please ensure that your:

Full name;
Street address;
Apartment or unit number;
City;
State;
ZIP code; and
Other requested information

are correct.

If you discover an error, contact support@kit-society.com

as quickly as possible.

We will make reasonable efforts to update an address before fulfillment, but we cannot guarantee changes after an order has entered processing or shipment.

8. Incorrect or Incomplete Addresses

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping costs may apply to resend the product.

Any additional charges will be disclosed in USD before a reshipment requiring payment is completed.

This does not apply when the address error was caused by KitSociety.

9. Packages Marked as Delivered

If tracking indicates that your package was delivered but you cannot locate it:

Check around the delivery location;
Check with household members, neighbors, building staff, or reception;
Verify the shipping address on the order confirmation;
Allow a short period for carrier tracking discrepancies to resolve; and
Contact the carrier and KitSociety if the package remains missing.

so that we can review the situation.

10. Lost Packages

If tracking indicates that a shipment has been lost in transit, contact us.

We may work with the applicable carrier or fulfillment provider to investigate.

If a shipment is confirmed lost, we will provide an appropriate resolution, which may include replacement or refund depending on the circumstances and applicable law.

11. Damaged Packages

If your package arrives damaged, please photograph:

The outside packaging;
Shipping label;
Inside packaging; and
Damaged product.

Contact support@kit-society.com

promptly so that we can review the claim.

12. Multiple Packages

An order containing multiple products may occasionally be shipped in more than one package.

As a result, products from the same order may:

Have different tracking numbers; or
Arrive on different dates.

Receiving only part of an order does not necessarily mean that the remaining items are missing.

13. International Orders

This Shipping Policy primarily describes orders shipped within the United States.

If international shipping is offered to your destination at checkout, additional:

Transit times;
Shipping fees;
Customs procedures;
Import taxes; or
Duties

may apply.

Where duties or import charges are not collected during checkout, the recipient may be responsible for them as required by the destination country.

Any amounts charged directly by KitSociety will be displayed in USD, unless another currency is expressly shown through an available checkout feature.

14. Refused or Unclaimed Packages

Packages refused by the recipient or left unclaimed may be returned to the sender.

If this occurs, we will evaluate the returned order after it is received.

Original or return shipping expenses may be deducted from a refund where permitted by law and where the failed delivery was not caused by KitSociety.

15. Order Cancellation

Contact support@kit-society.com

immediately if you wish to cancel an order.

We will make reasonable efforts to cancel orders that have not yet entered fulfillment.

Once an order has been shipped, cancellation is generally no longer possible and our Return & Refund Policy will apply.

16. Delivery Estimates

Any arrival dates shown on product pages, checkout pages, order confirmations, emails, or tracking pages should be treated as estimates unless expressly described as guaranteed.

Contact

For shipping, tracking, delivery, or address questions, contact:

KitSociety
Email: support@kit-society.com